Complaints

We strive to provide the best care and service. If you think we have been deficient please let us know.

If you have any complaint or concern about the service you have received from the Consultants or the admin staff working for ADHD Clinics Ltd, you are entitled to ask for an explanation.

We operate an informal, in-house complaints procedure to deal with your complaints.

All complaints will be treated in the strictest confidence.

How to complain?

We hope that most problems can be resolved quickly and easily, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally, within a matter of days or at most a few weeks.

This will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint within 12 months of the issues arising, or from when the matter came to your attention.

All written complaints must be addressed to Nikki, our practice manager who will ensure that it is investigated thoroughly and as speedily as possible. It will be a great help if you are as specific as possible about your complaint, please email: info@adhd-clinics.co.uk

What we will do?

We will acknowledge your complaint within 2 working days, verbally or written and aim to have looked into your complaint within 4 weeks of the date when you first raised the complaint with us. We shall then be in a position to offer you an explanation, or some resolution.

Unreasonable Complaints

If you have paid thinking you will get a particular diagnosis or a medication, we need to inform that our Psychiatrists work within strict professional and regulatory boundaries and their decision is final.

Where a complainant becomes aggressive or unreasonable that complaint will be declined.

Repeated complaints about the same issue will be refused

Please note that making a complaint does not entitle one for a refund of the paid fee.

Please feel able to communicate any concerns you have with us, we welcome feedback as a form of service improvement. We want an open and transparent service and any feedback enables us to make the service the best it can be.